> ## Documentation Index
> Fetch the complete documentation index at: https://support.ribbon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot network and connection issues

> What to try if your interview page is slow, freezes, or won't load.

If your interview page is slow, freezes, or won't load, try these steps to get connected again.

## Check your connection

* Move closer to your Wi-Fi router or use a wired connection, if available.
* Close downloads, streaming services and unnecessary browser tabs.
* Temporarily turn off any VPN, proxy, or Data Saver settings, if you're able to.
* Try switching to another reliable Wi-Fi network or mobile data.

## Try a desktop or laptop

If you're having trouble on a phone or tablet, try a desktop or laptop.

## Refresh your browser

Fully close and reopen your browser, then return to your original interview link.

If the issue continues, clear your browser's cache and cookies. In Chrome, go to **Settings → Privacy and security → Clear browsing data**.

> [!NOTE]
>
> Clearing cookies may sign you out of other websites.

## Still unable to connect?

Email [support@ribbon.ai](mailto:support@ribbon.ai) with the organization, role, and a screenshot of any error message. We'll help you troubleshoot.


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