> ## Documentation Index
> Fetch the complete documentation index at: https://support.ribbon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Find quick answers to common questions about your Ribbon interview.

> **What is a Ribbon interview?**
>
> A Ribbon interview is an AI-powered conversation that helps the hiring team learn more about your experience and qualifications. You’ll answer questions out loud, and the team will review your responses afterward.

> **How do I start my interview?**
>
> Open the interview link you received and follow the prompts to get set up. Before you begin, check that your microphone is working and you have a stable internet connection.

> **Do I need to schedule a time?**
>
> You can complete your interview whenever works best for you. Just make sure you finish before any deadline provided by the hiring team.

> **Do I need to turn on my camera?**
>
> Some companies require video for their interviews. If a camera is required, you’ll be prompted to enable it before you begin.

> **What if my microphone or camera isn’t working?**
>
> Check that your browser has permission to use your microphone and camera, then refresh the page. If you’re still having trouble, try another browser or device. We recommend using a desktop or laptop.

> **What happens if I lose connection or my interview ends early?**
>
> If your interview is interrupted, you have up to one hour to return through your original interview link and resume.
>
> After that window, your interview is submitted with the responses you completed. The hiring team will be able to see that it’s incomplete.

> **Can I restart or retake my interview?**
>
> Please contact the hiring team directly to request a reset. Ribbon support can help troubleshoot technical issues, but the company you applied to needs to handle interview resets.

> **What should I do if my interview link has expired?**
>
> Contact the hiring team to request an updated link or ask whether they can reopen your interview.

> **How can I contact the recruiter?**
>
> Check your interview invitation, application confirmation emails, or the company’s careers page for contact details.

> **When will I hear back about my application?**
>
> The company you applied to manages application updates and next steps. For an update, please contact their hiring team directly.


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